Delivery Information

Standard Delivery

  • Mainland UK: 3-5 working days
  • Highlands/Islands: 5-7 working days
  • Northern Ireland: 4-6 working days
    Orders placed before 2pm are processed the same day (excluding weekends and bank holidays).

Express Delivery Options

  • Next Working Day (order by 2pm)
  • Saturday Delivery (additional charge applies)
  • Timed Slot Delivery (select during checkout)

International Delivery
We ship to most European countries with delivery times of:

  • Western Europe: 5-7 working days
  • Eastern Europe: 7-10 working days
    International customers are responsible for any customs charges or import duties.

Delivery Charges

  • UK Mainland: Free on orders over £50 (£4.95 under £50)
  • Highlands/Islands: £8.95
  • Northern Ireland: £6.95
  • Europe: From £9.95 (varies by country)

Tracking Your Order
Once dispatched, you’ll receive a tracking number via email. This allows you to:

  • Monitor delivery progress
  • Change delivery preferences (where available)
  • Arrange redelivery if missed

Failed Deliveries
If delivery is unsuccessful:

  • Carrier will leave a contact card
  • You’ll have 7 days to rearrange
  • After this period, items return to us

Large Item Delivery
Some products (tents, furniture etc.) may:

  • Require special delivery arrangements
  • Have longer lead times (we’ll notify you)
  • Need signature on receipt

Click & Collect

  • Available at selected locations
  • Ready within 2 working days
  • Valid for 7 days once ready

Important Notes

  • Delivery times are estimates, not guarantees
  • We cannot deliver to PO boxes
  • Someone must be present to sign for certain items
  • Check all items immediately upon delivery

Problems with Delivery?
If you experience any issues:

  • Check tracking information first
  • Contact the carrier directly if in transit
  • Use our online help system for assistance

Christmas Delivery
During peak periods:

  • Allow extra time for processing
  • Check our seasonal cutoff dates
  • Express services may be suspended

Environmental Commitment
We offset carbon emissions from all UK deliveries and use recyclable packaging materials wherever possible.